Refund policy

 

RETURN AND REFUND POLICY

Evoir Couture™

Last updated: May 6, 2026

Our Promise

At Evoir Couture™ your satisfaction is everything to us. If you are not completely happy with your purchase we will make it right. Every single time. 🤍

90 Day Money Back Guarantee

We stand behind every product in our store. If you are not satisfied with your purchase for any reason contact us within 90 days of delivery and we will offer you a full refund or exchange — no questions asked.

RETURNS

Am I eligible for a return?

To be eligible for a return your item must meet the following conditions:

✅ Requested within 90 days of delivery date ✅ Item is unused and in original condition ✅ Item is in original packaging where applicable ✅ Proof of purchase provided — order number or confirmation email

What items cannot be returned?

The following items are not eligible for return:

❌ Items that have been worn, washed or altered ❌ Items without original packaging ❌ Final sale or clearance items ❌ Intimate apparel and swimwear for hygiene reasons ❌ Digital products and downloadable items ❌ Items damaged due to misuse or improper care

How do I start a return?

Starting a return is simple:

  1. Email us at support@evoircouture.store
  2. Include your order number and reason for return
  3. Our team will respond within 24 hours with return instructions
  4. Ship the item back using a trackable shipping method
  5. Once received and inspected we will process your refund or exchange

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged
  • The item arrived defective
  • You received the wrong item

In these cases we will cover the full return shipping cost and send you a prepaid return label.

REFUNDS

When will I receive my refund?

Once we receive and inspect your return we will notify you by email of the approval or rejection of your refund.

Approved refunds are processed within 5 to 10 business days back to your original payment method.

Refund timeline by payment method:

Payment Method Refund Timeline
Credit or Debit Card 5 — 10 business days
PayPal 3 — 5 business days
Shop Pay 5 — 10 business days
Apple Pay 5 — 10 business days
Google Pay 5 — 10 business days

Processing times may vary depending on your bank or payment provider.

I have not received my refund yet. What should I do?

If you have not received your refund within 10 business days please:

  1. Check your bank account again
  2. Contact your bank or card provider as processing times can vary
  3. If you have done both and still have not received your refund contact us at support@evoircouture.store and we will investigate immediately

EXCHANGES

Can I exchange an item?

Yes. We are happy to exchange items for a different size or color where stock is available. Contact us within 90 days of delivery with your order number and the details of the exchange you would like and we will take care of it.

What if my size is out of stock?

If your requested size or color is not available we will offer you a full refund or store credit to use on a future purchase.

DAMAGED OR INCORRECT ITEMS

What if my item arrived damaged?

We are so sorry if this happened. Please contact us at support@evoircouture.store within 7 days of delivery with:

  • Your order number
  • A clear photo of the damaged item
  • A clear photo of the packaging

We will send you a replacement or issue a full refund immediately at no cost to you.

What if I received the wrong item?

We sincerely apologize for the error. Contact us at support@evoircouture.store within 7 days of delivery with your order number and a photo of the incorrect item. We will send the correct item immediately and cover all shipping costs.

CANCELLATIONS

Can I cancel my order?

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours your order may already be processing or shipped and we cannot guarantee cancellation.

To cancel contact us immediately at support@evoircouture.store with your order number and CANCEL in the subject line.

CONTACT US

If you have any questions about our return and refund policy our team is here to help. 🤍

📧 support@evoircouture.store 🕐 Monday — Friday 9am to 5pm EST

We respond to every message within 24 hours.